Emergency medical assistance
Our customers can rely on our 24/7 medical assistance helpline for immediate help at any time. If medically necessary, we will send an air ambulance to your location to transport you to a hospital where you can receive the treatment you need.
Choose direct billing
When you apply for a health plan, you can choose direct billing for cashless access to some of Hong Kong's best hospitals & medical providers. Simply show your membership card when you have your treatment & the provider will send your bills directly to us for settlement.
Helping you look after your health
At William Russell, we believe that prevention is better than cure. That's why our Silver & Gold health plans each provide an annual benefit to cover your health checks, vaccinations & eye examinations.
Taking care of our cancer patients
Treatment is covered in full across all our health plans. We also cover genome testing of malignant tumours, so treatment can be tailored to your personal medical needs. We also provide cover for a wig & consultations with a counsellor & dietitian following the diagnosis of cancer.