Find out more about William Russell
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You can find our contact details below. When you contact us, you’ll get straight through to someone who can help you. We don’t use impersonal call centres and we won’t pass you from department to department! Our working hours are 6:00am to 6:00pm (GMT), but we’re open 24/7 for emergencies.
Get a free online quote for expat insurance in less than 60 seconds! We’ll follow up with a call to see how we can help you.
Unfortunately, insurance runs on documents and forms. We make it easy to find the right ones on our website. You can filter by product, country, and year to find the document you’re looking for.
Make a claim or submit a pre-authorisation request. Contact us as soon as you know you need medical treatment.
If you’re a member with us and you’re experiencing a medical emergency, call our 24-hour emergency medical assistance service on +44 1243 621 155.
The quickest way to reach us is by email.
About your claim claims@william-russell.com
About your plan contact@william-russell.com
About your renewal contact@william-russell.com
About your quote sales@william-russell.com
For a press enquiry press@william-russell.com
About working with us recruitment@william-russell.com
We know international calls are expensive. So if you prefer, drop us an email with your phone number and we’ll call you! We can also call you via Microsoft Teams.
General enquiries +44 1276 486 477
(Available from 9:00am to 5:00pm [GMT], Monday to Friday)
In a medical emergency +44 1243 621 155
(Available 24 hours, 365 days of the year)
About your claim +44 1276 486 460
(Available from 6:00am to 6:00pm [GMT], Monday to Friday)
About your plan +44 1276 486 455
(Available from 8:00am to 5:30pm [GMT], Monday to Friday)
About your renewal +44 1276 486 455
About your quote +44 1276 486 477
You can write to us at our offices in the UK or Belgium. Our addresses are:
William Russell Ltd William Russell House The Square, Lightwater Surrey, GU18 5SS United Kingdom
William Russell Europe SRL Place Marcel Broodthaers, 8 B-1060 Saint-Gilles Brussels Belgium
You can get a free online quote in under 2 minutes on quote tool. Once you get a quote, one of our team will contact you to see how we can help.
If you’d rather speak to someone first, email us at sales@william-russell.com or call +44 1276 486 477. The team is available from 9:00am to 5:00pm (GMT), Monday to Friday.
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Your country of nationality is the country stated on your passport (e.g., United States, Netherlands). If you have dual nationality, you can choose whichever nationality you prefer. We can insure people of every nationality!
Our insurance plans are designed for expats. Expats are people living a country different to their country of nationality (e.g., a British national living in Hong Kong, a French national living in Brazil). Typically, our members are permanently resident in a foreign country. But we can sometimes insure people who expect to spend at least 6 months of the year living or travelling abroad.
We’ll call you about your question, but we don’t want to call you in the middle of the night! Please enter the country where you’re currently based, and we’ll work out your time zone. We’re based in the UK and we’re available Monday to Friday from 0600 to 1800 GMT. If you’d rather communicate by email, just let us know in the text box below.
Our business development team will review the information you provide and come back to you shortly.
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